Privacy Policy

Last Updated: May 31, 2026

Welcome to Bing & Ash (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at bingandash.com (the “Site”) and purchase our products.

1. Information We Collect

We collect information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products, or otherwise contact us. This includes:

Personal Information: Name, billing address, shipping address, email address, and phone number.
Payment Data: Payment instrument details (such as a credit card number) necessary to process your transaction. All payment data is securely collected, stored, and processed by our third-party payment gateways.
Automatically Collected Data: IP address, browser type, operating system, and information about your interactions with our Site via standard WordPress and WooCommerce cookies.

2. How We Use Your Information

We use the information we collect to operate our business and provide you with high-quality products. Specifically, we use your data to:

Fulfill and manage your orders, payments, and returns.
Coordinate the creation, quality control, and delivery of your made-to-order items.
Communicate with you regarding your order status, account updates, or customer service inquiries.
Improve our website performance, security, and user experience.

3. How We Share Your Information

We do not sell your personal information for monetary consideration. We only share your data with trusted third parties necessary to fulfill our business operations, and where certain sharing may be considered a “sale” or “sharing” under California law, you may opt out via our Opt-out Preferences page:

E-commerce Platforms: We use WooCommerce to power our online store. This platform temporarily stores your cart and session data to facilitate the checkout process.
Order Fulfillment: Because every piece is made to order specifically for you, we share the minimum information necessary — typically your shipping name and address — with the specialized vendors who create and ship Bing & Ash items. These vendors are authorized to use this information solely to fulfill your order.
Legal Obligations: We may disclose your information where legally required to comply with applicable laws, governmental requests, or judicial proceedings.

4. Cookies and Tracking Technologies

When you visit our Site, we and selected third parties use cookies and similar technologies to store or read information from your device. We group these into the following categories:

Functional cookies: Required for the Site to work properly — for example, keeping items in your cart, processing secure payments, and maintaining site security. These are always active and do not require your consent.
Statistics cookies: Help us understand how visitors use the Site so we can improve it.
Marketing & tracking cookies: Used to build a profile of your interests and show you more relevant content, including embedded media (such as video) and content from social platforms.

When you first arrive on the Site, our consent banner lets you accept or decline each non-essential category. You can change or withdraw your choices at any time, and submit privacy requests (including opt-out of sale/sharing and “do not sell or share my personal information”), on our Opt-out Preferences page. Our full, automatically maintained list of the specific services and cookies we use is also available there.

For California residents: while we do not sell your personal information for monetary consideration, certain disclosures to advertising and analytics partners may be considered a “sale” or “sharing” under the CPRA. You may exercise your right to opt out at any time via the Opt-out Preferences page.

5. Your Privacy Rights

Depending on your location, including if you are a resident of California, you may have the following rights regarding your personal data:

The right to request access to the personal data we hold about you.
The right to request that we correct or delete your personal data.
The right to opt-out of certain data processing activities.

To exercise these rights, please contact us using the information provided below, or visit our Opt-out Preferences page.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).