FAQ

Size guides are available on every product page. Sizing varies by garment style and cut — we strongly recommend consulting the guide before ordering, as all pieces are made to order and we cannot accept returns or exchanges due to incorrect size selection. When in doubt, size up.

Every Bing & Ash piece is produced to order. Each garment is printed, quality-checked, and packed individually before it ships. Nothing sits in a warehouse. You’re receiving a piece made specifically for you.

Our graphics are applied using direct-to-garment (DTG) printing technology — a high-resolution process that deposits ink directly into the fabric fibers for vivid, durable color. Some pieces feature embroidery or all-over sublimation printing depending on the design. The specific technique used is noted on each product page.

• Machine wash cold (at or below 30°C / 86°F) with like colors
• Use a gentle cycle and mild detergent
• Do not use bleach or fabric softener
• Turn the garment inside out before washing and drying
• Tumble dry on low heat, or hang dry for best results
• Do not iron directly on the printed area — if ironing is necessary, turn inside out and use low heat
• Do not dry clean

Note on first wash: Some DTG-printed garments may have a faint smell or slight residue from the printing process on arrival. This is normal and will wash out completely on the first wash.

Availability depends on the product. Some styles are released as limited runs and will not be restocked. Where a style is likely to return, it will be noted on the product page. Sign up for the mailing list to be first notified of restocks and new drops.

Our cotton garments may experience minor shrinkage if washed or dried on high heat. To minimize this, wash cold and tumble dry on low — or hang dry. Following the care instructions on the label and above will keep your piece in its original form.

Because every order goes directly into production, our cancellation and edit window is limited. Changes — including size, color, or shipping address — may be possible if the order has not yet entered fulfillment. Once production has begun, no changes or cancellations can be made. Contact us as quickly as possible at [email protected] if you need to make a change, and we will do our best to accommodate it.

Yes. You will receive a shipping confirmation email with a tracking link once your order has shipped. Use that link to follow your package through delivery. If your tracking hasn’t updated in several days, contact us and we’ll investigate.

Contact us at [email protected] within 30 days of delivery with your order number and clear photos of the issue. We will review the claim and, if the error is confirmed, arrange a replacement or refund at no cost to you. Photo documentation is required to process any claim.

First, check around your delivery address — packages are sometimes left in unexpected spots — and check with neighbors or your local post office or carrier branch. If the tracking status shows “Delivered,” we are unable to issue a free reshipment, as we have no way to verify non-receipt once the carrier has confirmed delivery. We recommend contacting your carrier directly with your tracking number to open an inquiry.

If your tracking has not updated and your package appears stuck in transit or lost, contact us within 30 days of the estimated delivery date. If the package is confirmed lost by the carrier within that window, we will cover the cost of reprinting and reshipping your order.

In some cases, orders containing multiple items may ship in separate packages. This can happen when items are fulfilled from different locations to ensure the fastest possible delivery, or when certain products (such as headwear) require individual packaging for protection. You will receive separate tracking numbers for each shipment.

We ship worldwide. Orders are fulfilled from production facilities located across North America and Europe and routed to the facility best positioned to serve your location. Note: a small number of countries may be restricted due to carrier or regulatory limitations. If your country is not available at checkout, contact us and we’ll confirm availability.

Total delivery time = production time + shipping time.

• Production: Most orders are produced within 2–5 business days. Over 97% of orders ship within 5 business days; more than half ship within 3 business days or fewer.
• Domestic shipping (US): 3–4 business days (Standard) or 1–3 business days (Express)
• International shipping: 5–20 business days depending on destination

These are estimates, not guarantees. Delays caused by customs, weather, or carrier backlogs are outside our control.

• Standard: Flat rate, tracked. US domestic delivery in 3–4 business days after production. International delivery in 5–20 business days after production.
• Express: US domestic delivery in 1–3 business days after production.

Available shipping methods may vary by product and destination and will be displayed at checkout.

We do not currently offer next-day or overnight shipping. Express shipping (1–3 business days after production) is the fastest available option for domestic orders. Please account for production time (2–5 business days) in addition to transit time when planning your order.

Yes. A tracking number is included in your shipping confirmation email sent when your order leaves production. Use it to monitor your shipment through to delivery.

International orders may be subject to customs duties, import taxes, or fees assessed by your destination country’s customs office. These charges are outside our control and are the responsibility of the recipient. We recommend checking with your local customs office before ordering if you have questions about applicable duties.

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal. Additional payment methods may be available at checkout depending on your region.

Yes. Our checkout is SSL-encrypted, meaning all payment data is transmitted securely. We do not store your card details. All transactions are processed through secure, industry-standard payment processors.

Payment is charged at the time you place your order.

We do not currently support split payment across multiple methods. One payment method per order.

Because every piece is made to order specifically for you, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer’s remorse. We stand fully behind the quality of our work. If you receive an item that is defective, damaged in transit, or incorrect due to a fulfillment error, we will make it right — see below.

Contact us at [email protected] within 30 days of delivery with:

1. Your order number
2. A clear photo showing the full item and the specific issue

If the issue is confirmed as a production or shipping defect, we will arrange a free replacement or refund. No return shipment is required.

• Damaged, defective, or wrong items: Claims must be submitted within 30 days of receiving the product
• Lost in transit: Claims must be submitted within 30 days of the estimated delivery date

Claims submitted outside these windows cannot be processed.

Refunds are issued on a case-by-case basis for confirmed quality or fulfillment issues. Once approved, refunds are returned to your original payment method. Processing time varies by payment provider but typically appears within a few business days.

Enter your promo code in the discount field at checkout. The discount will be applied to your order total before payment is confirmed. Codes are case-sensitive — enter them exactly as provided.

Only one discount code can be applied per order.

First, confirm the code has been entered correctly (check for typos, extra spaces, or incorrect capitalization). Also verify the code has not expired and that the items in your cart qualify for the promotion.

Discount codes must be applied at checkout before the order is placed. We are unable to retroactively apply codes to completed orders.